Shipping & Returns

🚚 Shipping Policy

Shipping Locations:
We currently deliver within the United Kingdom only.

Processing Time:
Orders are typically processed within 1–2 business days. Once processed, your order will be dispatched directly from our UK-based suppliers via trusted couriers.

Shipping Times:
Standard delivery usually takes 2–5 working days, depending on your location.

Shipping Fees:

  • Orders under £40: £3.99 flat rate

  • Orders over £40: Free UK delivery

Tracking Information:
Once your order is shipped, you’ll receive a tracking number via email.

Delays:
While we strive to deliver on time, occasional delays may occur due to courier disruptions or stock availability. We'll notify you immediately if this happens.

🔄 Refund & Returns Policy

We want you to love your purchase! If you're not satisfied, we're here to help.

Returns Eligibility:

You may return most new, unused items within 14 days of delivery for a full refund. To be eligible, items must be in their original packaging, with all tags attached, and in a resellable condition.

How to Initiate a Return:

  1. Contact Us First (Mandatory): Please email us at support@jkidstore.com with your order number and the reason for your return before sending any items back. This step is essential for us to provide you with a return authorisation and confirm the correct return procedure.

  2. Receive Instructions: We will review your request and reply within 1-2 business days with return authorization and specific instructions, including confirmation of the return processing address for your specific item.

Return Addresses:

  • Registered Business Address (For Correspondence Only): Jkidstore 28 Trafalgar Drive Brooklands Milton Keynes, MK10 7ER, United Kingdom

  • Return Processing Address (After Authorisation): Once you have contacted us at support@jkidstore.com and received return authorisation, authorised returns should typically be sent to our processing facility at: Northampton Cross, Unit 2 Northampton Logistics Park, Northampton, NN4 9FH, United Kingdom

IMPORTANT: Do not send returns to either address without first contacting support@jkidstore.com and receiving specific return authorisation and confirmation of the correct address for your item. Unauthorised returns may face significant processing delays or may not be eligible for a refund.

Return Shipping Costs:

Customers are responsible for paying their own shipping costs for returning items, unless the item received was faulty, damaged, or incorrect due to our error. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item. Original shipping costs are non-refundable.

Refunds:

Once your authorised return is received and inspected at the designated return facility, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

Damaged, Defective, or Incorrect Items:

Please inspect your order upon reception and contact us immediately (within 48 hours) at support@jkidstore.com if the item is defective, damaged, or if you received the wrong item. Please include your order number and photos of the issue. We will evaluate the issue and make it right by arranging a replacement or providing a full refund, including covering necessary return shipping costs.